These terms are the deal between you and Uki. Uki is operated by Open Shore, LLC, a Delaware limited liability company (“Uki,” “we,” “us”). By using the Uki app or uki.audio, you agree to these terms.
What Uki is
Uki Music lets you listen to live radio and a preloaded public-domain catalog, keep a personal music library in your Uki Cloud, and use the Spin assistant. Memberships and Uki Collect hardware are purchased on the web at uki.audio, not inside the mobile app.
Your library & what you own
Music you own, captured from your own media with Uki Collect or uploaded from files you have the right to use, is yours under a personal, perpetual, non-transferable license to the recording. You keep your files. Streamed access to your library continues as long as Uki operates; if we ever wind down, you get a final 90-day window to export everything you own.
Free and membership
Live radio and the included public-domain catalog are free. Cloud streaming and sync, and unlimited Spin messages, require a membership, purchased and managed on the web. You can use Uki without a membership and keep everything you own.
A membership is an annual subscription. It renews automatically each year until you cancel. You can cancel anytime, and your membership stays active through the end of the year you have paid for. See our Refunds & Cancellation policy for how billing, cancellation, and refunds work.
Uki Cloud uploads
You may upload only music you have the legal right to store: music you own, or that you otherwise have the right to keep a personal copy of, captured from your own media or imported from your own files. You are responsible for the rights to everything you upload. Uki provides private storage and playback; it does not review or pre-screen your uploads. If you believe music on Uki infringes your copyright, file a notice through the in-app copyright reporting flow (Settings → Report a copyright claim) or email support@uki.audio.
Our designated copyright agent is DMCA Agent, Open Shore, LLC, registered with the U.S. Copyright Office and reachable at support@uki.audio. Full agent contact details, and the notice and counter-notice processes, are on our Copyright & DMCA page.
Repeat infringers
Per 17 U.S.C. § 512(i), accounts that receive three accepted DMCA notices in any 18-month window are terminated. Strikes auto-expire after 18 months. Counter-notices that prevail rescind the corresponding strike.
Purchases, refunds & chargebacks
Purchases and memberships are made on the web and processed by Stripe, subject to the terms shown at checkout. Digital purchases are final once delivered; if something goes genuinely wrong (wrong item, broken file), email us and we'll make it right. A successful chargeback may revoke access to the affected item.
If you are a consumer in the EU or the UK, you normally have a 14-day right to withdraw from an online purchase. Digital content is treated differently. By starting to use the paid features right away, you consent to immediate performance, and you acknowledge that you lose the 14-day right of withdrawal once access begins. Full details are in our Refunds & Cancellation policy.
Memberships are sold on the web through Stripe, not inside the mobile app. If a purchase is ever made through the App Store, Apple processes that payment, and any refund follows Apple's own refund process. You request those refunds from Apple.
Acceptable use
Use Uki for your own personal, non-commercial enjoyment of music you have the right to play. Don't upload content you don't have the rights to, attempt to break or overload the service, resell or redistribute streams, or use the app to infringe anyone's rights.
Service availability
Best-effort. We don't promise 100% uptime. We commit to: reasonable diligence, prompt communication, and a working export.
Liability
Uki Music is provided “as is.” We're not liable for indirect or consequential damages. Maximum cumulative liability for any claim is capped at the amount you've paid us in the prior 12 months.
Governing law
Open Shore, LLC is a Delaware limited liability company. These terms are governed by Delaware law; disputes go to the state or federal courts located in New Castle County, Delaware.
Changes
We'll notify you in-app of any material change 30 days before it takes effect. Continuing to use Uki Music after that window means you accept the change.
Contact
Questions: support@uki.audio.