This page explains how Uki membership billing works, how to cancel, what you keep, and when a refund applies. Uki is operated by Open Shore, LLC, a Delaware limited liability company (“Uki,” “we,” “us”).
Auto-renewal
Your Uki membership is an annual subscription that renews automatically each year until you cancel. We charge the card on file once a year, on your renewal date. We email you a receipt each time we charge. There are no hidden fees.
How to cancel
You can cancel anytime, from wherever is closest to hand.
- In the app: Profile, then Subscription, then Cancel membership.
- On the web: manage billing through the Stripe customer portal linked on any receipt, or email support@uki.audio and we will cancel it for you.
Cancelling turns off renewal, so the next year's charge never happens. Your membership stays active through the end of the membership year you have already paid for. See our step-by-step cancel guide for exactly what changes, and when.
What you keep
Everything you collected stays yours. Your files are DRM-free and export to any music player. Nothing you have collected is ever taken away.
The convenience copy in your Uki Cloud is removed 30 days after your membership ends. Your own files are never touched. Before that date, use Secure my collection in the app to pull a copy of every original file onto your own storage.
EU and UK right of withdrawal
If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right to withdraw from an online purchase.
Digital content is treated differently. When you start using the paid features right away, you are asking us to begin performance immediately. By starting to use the paid membership before the 14 days are up, you consent to that immediate performance, and you acknowledge that you lose the 14-day right of withdrawal once access begins.
If you have not yet used any paid feature, contact support@uki.audio within 14 days of your purchase and we will refund your payment in full.
Refunds
We do not refund a partial or unused membership year. Paying for the year keeps yearly pricing fair for everyone. If something goes genuinely wrong, email support@uki.audio and we will make it right.
App Store purchases
Membership is sold on the web through Stripe, not inside the mobile app. If a purchase is ever made through the App Store, Apple processes that payment. Any refund then follows Apple's own refund process, and you request it from Apple.
Contact
Refund requests and billing questions: support@uki.audio.
Open Shore, LLC
8914 15th Ave NE
Seattle, WA 98115
United States